Friday, March 28, 2008

Out of the mouths of dentists

I have had nothing but positive things to say about Ikea, the global knock-down furniture retailer. Pretty much a third of the furniture in my house comes from Ikea. So I was disturbed to read that a woman customer found it necessary to be abusive to one of its cashiers when she was told that the product she was checking out was $60 more expensive than what was suggested in the computer system. The cashier, to his credit, sought authorization from his supervisors, who then offered to refund the excess amount to her through a credit transaction to her credit card account (I assume she was paying by card).

One month ago, I bought a coffee-table off Ikea's AS-IS section. When it was delivered, the delivery man damaged the table-top when he pull off the tag which was pasted on the table-top. I made a complaint to Ikea and told them I no longer wanted the table. True to its promise, it took back the table and duly refunded the money I had paid through a credit to my card account. All this while I had thought that products bought off its AS-IS section weren't refundable or returnable. I was pleasantly surprised at the ease with which Ikea accepted the Return - like it promised: no questions asked.

So whoever the woman is who made such an unnecessary fuss, I say, get off your high horse. If she is a dentist, as she claimed to be, I'd be terrified to go into her dental clinic. Who knows what will come out of her mouth as I subject my to teeth to inspection and cleaning. Yikes!

1 comment :

Anonymous said...

Yes, you are right. I totally agreed with you. I own a retail outlet myself for 12 years and I have seen numerous of such cases like this woman dentist.